Last Updated: November 2023
Welcome to Rock Paper Scissors, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, interact with our services, or make purchases. By using our services, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
We may collect the following categories of personal information from you:
- Contact Information: This includes your name, email address, phone number, and shipping address, which we need to fulfill your orders and communicate with you effectively.
- Payment Information: When you make a purchase, we collect payment card information or other financial details needed to process your transactions securely.
- Account Information: If you create an account with us, we collect your username and password to provide you with a personalized shopping experience.
- Communications: Information generated during your communications with us, including emails, chat transcripts, and customer service inquiries.
- Marketing Preferences: Information about your preferences for receiving marketing materials and newsletters.
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your visit, such as:
- Device Information: Your IP address, browser type, operating system, and device identifier.
- Usage Data: Details about how you interact with our website, such as the pages you visit, products viewed, and the time and date of your visit.
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, gather data about website traffic, and improve our services. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing Orders: To process and fulfill your orders, track shipments, and provide order updates.
- Customer Service: To respond to your inquiries, provide support, and address any issues or concerns you may have.
- Marketing Communications: To send you promotional materials, newsletters, special offers, and product updates that may be of interest to you. You can opt-out at any time by following the unsubscribe link in our emails.
- Analytics and Website Improvement: To analyze how our website is used, enhance its functionality, personalize your experience, and improve our services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with the following entities:
- Service Providers: Third-party companies that assist us with various aspects of our business, such as payment processing, shipping, website analytics, and customer support.
- Legal and Safety: To comply with legal obligations, protect our rights, and ensure the safety and security of our customers and the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Your Choices
You have several rights and choices regarding your information:
- Access and Update: You can access and update your account information at any time through your account settings.
- Opt-Out: You have the option to opt-out of marketing communications. To do so, you can use the unsubscribe link provided in our emails or contact us directly to update your preferences.
- Cookie Preferences: You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
5. Security
We take your data security seriously and implement industry-standard security measures to protect your information. However, it’s essential to understand that no data transmission or storage method is 100% secure, and we cannot guarantee absolute security.
6. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those websites before providing any personal information.
7. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect information from individuals under 13 years of age. If you believe that a child has provided us with their information, please contact us to have it removed.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational updates, or for legal and regulatory compliance. We will provide notice of significant changes on our website.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please feel free to contact us:
sales@rockpaperscissor.co.za