Shipping Policy

Last Updated: November 2023

At Rock Paper Scissors, we are dedicated to ensuring a seamless and efficient shopping experience for our valued customers. This Shipping Policy provides detailed information about our shipping processes and delivery timelines.

1. Order Processing

Order Processing Time: Orders are typically processed within 24 hours of placement, except on weekends and holidays. If you place your order during the weekend or on a holiday, processing will begin on the following business day.
Order Verification: In some cases, we may need to verify certain details of your order to prevent fraud or to ensure the accuracy of the shipping information provided. This may result in a slight delay in processing.

2. Shipping

Shipping Time: Once your order is processed, it will be shipped within 48 hours. Please note that this period may be extended during peak holiday seasons and special promotions. We do our best to ship your order promptly.
Shipping Options: We offer various shipping options during the checkout process to cater to your specific needs. Shipping costs and delivery times may vary based on the chosen option. Please review the available options and select the one that suits you best.
Shipping Address: Make sure to provide an accurate and complete shipping address when placing your order. We cannot be held responsible for delays or misdelivery due to incorrect address details.
Tracking Information: You will receive an email with tracking information once your order is shipped. You can use this information to track your package and monitor its progress.

3. Delivery

Estimated Delivery Time: After your order has been shipped, you can expect delivery within 3 to 5 working days. Please note that delivery times are approximate and may be influenced by factors beyond our control, such as weather conditions, customs procedures, and delivery location.
Delivery Exceptions: We cannot guarantee delivery on weekends or holidays, as the specific delivery schedule depends on the courier or shipping method you select.

4. International Shipping

International Orders: We offer international shipping to various countries. International delivery times may vary due to customs processes and local regulations. You may be responsible for customs fees and taxes depending on your location.
Undeliverable Packages: If a package is returned to us as undeliverable due to incorrect address details or other issues, we will contact you to resolve the matter. Additional shipping charges may apply for reshipment.

5. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please do not hesitate to reach out to our Customer Support team:

sales@rockpaperscissor.co.za

6. Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our processes or for legal and regulatory compliance. Please check our website for the most current version of our shipping policy.